Shipping & Returns

 

Shipping Domestic

We try our best to get your order shipped within 1 week of receiving it. All Canadian orders are charged a flat rate of $15CAD for shipping, with no additional cost per item. 

Shipping International

We try our best to get your order shipped within 1 week of receiving it. We offer a $20CAD flat rate shipping cost to customers in the U.S, with no additional costs per item. For all other countries, please contact curator@nourishkitchen.ca for a personalized shipping quote. 

Returns

ONLINE PURCHASES: 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for shipping.
If your item has arrived broken or damaged, please email curator@nourishkitchen.ca, and a reasonable replacement strategy will be worked out. 

To complete your return, we require a receipt or proof of purchase.

We do not accept returns on pantry items (any food product).  Any items sold at a sale price are not eligible for return - they are final sale. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All return items should be shipped to :

Nourish Kitchen & Cafe | ATTN : Kayla Sorley | 225 Quebec Street | Victoria B.C. | V8V 1W2 | CANADA

Depending on your location, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

For questions of concerns, please contact curator@nourishkitchen.ca.